Descrição da Empresa

O VILA VITA Parc apresenta-se como o resort mais exclusivo de Portugal, marcado pela sua elegância e estilo incomparável, oferecendo uma variedade de serviços, amenities e instalações luxuosas e sensuais, com um cenário paradisíaco à beira-mar ,na região do Algarve. O VILA VITA Parc mostra o que de melhor Portugal tem para oferecer, envolvendo cada hóspede em experiencias únicas de cultura e hospitalidade Portuguesa. São 22 hectares debruçados sobre o Oceano Atlântico com uma exuberante vegetação de jardins subtropicais, com influências mouras que fazem parte da arquitetura algarvia. O VILA VITA Parc oferece 202 quartos, incluindo suites e vilas privadas. Tem também ao dispor 13 restaurantes, um deles galardoado com 2 estrelas Michelin, 6 bares e várias salas de reuniões e banquetes. Para entretenimento, existem várias piscinas exteriores, um iate privado, 5 campos de ténis, campo de golfe “Pitch & Putt” de 9 buracos, “Putting Green” de 18 buracos, Kids Club e Creche, uma Cave de Vinhos com a maior e melhor coleção de vinhos em Portugal e o VILA VITA SPA BY SISLEY PARIS.

Descrição da Função

The Guest Review/Reputation Specialist position is responsible for analysing, monitoring, and responding to all internal guest comments and reviews for the purpose of maximizing our online reputation on all channels - Multilingual. - Projects a favourable image of the company to promote its objectives; - Effectively communicate and support Guest Review / Reputation Department requirements and expectations; - Manages internal and external post review process including proactive solicitation of guest feedback and response to feedback provided; - Engages with guests on all review platforms, replying to messages and comments in a timely manner, promoting brand-focused messaging; - Develops and executes strategies and ideas to increase guest reviews; - Monitors and develops reports on competitor guest feedback on all review platforms, providing management better insight into our competition; - Keeps accurate record of all communication and ensures that all agreed deadlines are adhered to; - Provides feedback regarding service failures or customer concerns that arrive via reviews, messages, and social media posts to the appropriate internal personnel and departments for follow-up and resolution; - Performs in depth analysis on guest review trends and recommends adjustments as necessary; - Collaborates with various teams to align the Guest Review / Reputation Management Department policies and systems with the company's objectives; - Performs other duties and responsibilities as required or requested. We are looking for individuals who have solid interpersonal skills and who demonstrate the energy and commitment to meet and exceed personal goals.

Perfil

• - Fluent in English and Portuguese (verbal and written) - Multilingual is a plus;
• - Dynamism, proactivity and autonomy;
• - Attention to detail, excellence and problem solving;
• - Great teamwork, good communications and strong multi-taslking skills;
• - Sense of responsability, and trust;
• - Be trustworthy and able to handle confidential information appropriately;
• - High level of customer service and passionate about luxury hospitality;
• - Availability and flexibility;
• - Demonstrate responsibility and care with hygiene and personal appearance;
• - Ability to act efficiently and effectively under pressure;
• - Welcome the perspective of living in the Algarve (South Portugal);

Oferta

• - VILA VITA World Advantages (discounts on goods and services of the VILA VITA Universe);
• - VILA VITA Protocols (partnerships with various companies, with discounts on goods and services - gym, clinics, opticians, water parks, among others)
• - Health and Wellness (access to a Curative Medicine Doctor);
• - Sustainability and Social Responsibility (Staff Restaurant - access to 3 daily meals during the 7 days of the week, even on vacations and days off);
• - VILA VITA general benefits - Transport for staff (various locations), Birthday gift, Wedding voucher, Baby voucher for child birth, Celebration of Holidays, Integration in social responsibility and environmental projects, Initial, continuous and Cross Training, Access to an integrated e-learning training platform (VILA VITA e-Academy), among others.
• - Other benefits related to the function.

Localização

• Porches, Portugal