Italian Speaker Entertainment Advisor (Remote in Portugal)
Cross Border Talents is recruiting an Italian Speaker for a Customer Advisor position for an Entertainment Company to WORK FROM HOME based in Portugal!
Your new role will be...
Providing customer support through the following channels : Social Media + Chat + e-mail + Calls (small percentage)
- Assist Customers through the various channels regarding queries about subscriptions, invoicing, and technical troubleshooting.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Provide account and application support to Customers namely with regards to software functionality.
Requirements to join the team :
- Fluency in Italian C2 Level + English B2 Level (mandatory)
- Previous experience in customer Support (preferable)
- Have EU citizenship, a Portuguese residence card or a Manifestation of interest issued by SEF (mandatory)
- High school diploma -minimum (mandatory)
- Good mediation skills
- An assertive person with good interpersonal skills, both written and on the phone
- Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
- Dynamic, presentable, empathetic and teamwork skills;
Don't miss these offers :
- Work from Home in Portugal
- Base Salary
- Performance bonus
- Transport Bonus
- Meal allowance in meal card 7.23€ per day (not taxed)
- Contract : CDD 6 months contract (possibility of renewal)
- Training provided
- Private Health Insurance after 6 months
- Schedule : Monday to Sunday : 08 : 00 to 21 : 00 (8h per day rotational)
- Days Off : 2 Days Rotational (40h / week; 8h / day; 5 days / week)
Relocation Package :
- Reimbursement of Airfare on the 6th month of the Contract up to 400€
- Apartment room with rent of 280€ (discounted directly from the payslip)
Only candidates with the mandatory requirements will be considered!
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