Dutch Customer Service Representative - Porto
Description :
Do you speak Dutch? Are you interested in Customer Service? This might be the job for you!
Adecco is looking for people that can join a team of skilled Dutch Customer Service representatives in Porto, providing customer support by phone, e-mail and chat ensuring high quality and customer satisfaction in Telcom.
Activities :
- Customer support by phone / email in order to solve questions and doubts;
- Answering the phone in order to clarify all customer doubts / questions / requests;
- Handling and registering complaints both by phone and in writing, good argumentative power.
Requirements :
- Experience in contact center (preferable);
- Experience in administrative areas (preferable);
- Ability to make decisions and solve problems;
- Ability to manage stress and resilience;
- Basic notions of computers.
- Dutch (C1 / C2) and English (B1)
Offer :
- Rotating schedules 8h / day :
- Monday to Friday from 07 : 00 to 21 : 00
- Saturday from 08 : 00 to 17 : 00
- Sunday from 09 : 00 to 17 : 00 (part-time is also an option)
- Base Salary + Multiple Bonuses + Meal Allowance
- Hybrid working system (at least once a week at the office)
- On-site paid training for 10 days
- Direct contract with the client
Skills / Call Center,Problem-Solving And Interpersonal Abilities,Good Comunications Abilities
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