Descrição da Empresa

Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions. Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero. Ready to join us the challenge of digital transformation of prestigious clients?

Descrição da Função

JOB DESCRIPTION Ensure the resolution of tickets (incidents and/or requests), for the solutions Generix Group installed at the customers' premises, within the deadlines and the defined contractual framework. MAIN RESPONSABILITIES - Assure the resolution of customer’s tickets forwarded by N1 support team; - Analysis, diagnosis and resolution of level 2 client’s tickets according to the contractual framework; - Reproduce the issue reported by the end user; - In case of software malfunction, create and write reproduction documents of the issue; - Share the necessary information to the service maintenance team in order to fix the bugs or to the WMS experts to a deeper analysis of the problem encountered; - Update the status of customer support tickets in the accurate information system and according to our internal processes and rules. EXPERIENCE REQUIREMENTS Knowledge (Knowledge and Technical Mastery) - Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus; - Know how and/or experience in Supply Chain, WMS solutions, SQL or IBM is a plus; - Fluency in French and/or English (written and orally) is mandatory; - Good level of Spanish and/or German (orally) would be appreciated. Know-how (Professional Practice) - Experience in transports, logistics or IT; - Good analytical thinking and communication skills; - Client-orientation. Soft Skills - Team spirit; - Good interpersonal skills; - Autonomy. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa)

Oferta

• Politica Interna de Trabalho Hibrido
• Cartão de Refeição
• Seguro de Saúde

Localização

• Leça do Balio, Portugal