Descrição da Empresa

We’re Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future. With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business. That is also why we have been named a Great Place to Work in Portugal, 5 years in a row. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!

Descrição da Função

About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. What you'll be doing at Webhelp As a Portuguese and English-Speaking IT Technician, you will: * Proactively ensure the health and functionality of our IT systems (Network, Telecom, Windows Systems) updates, patches, and optimizations. * Swiftly identify and resolve technical issues, providing efficient solutions to minimize downtime and maintain operational continuity. * Offer responsive and user-friendly IT assistance, guiding colleagues through technical challenges with patience and expertise. * Implement and uphold robust security measures, safeguarding our digital assets and ensuring compliance with data protection standards. * Explore and integrate cutting-edge technologies to enhance our workflows, proposing and implementing solutions that drive efficiency and productivity. * Oversee the configuration, maintenance, and optimization of our network infrastructure to guarantee reliable connectivity and high-performance data transfer. * Work closely with cross-functional teams to understand their IT needs, providing tailored support and contributing to technology-driven initiatives. * Maintain comprehensive documentation of IT processes, configurations, and troubleshooting steps to ensure knowledge sharing and continuity. * Facilitate IT training sessions for employees to foster a tech-savvy environment and empower colleagues to utilize available tools effectively. * Identify opportunities for process enhancement and efficiency gains, actively participating in IT strategy discussions to contribute to the organization's overall growth. We'll be a great match if you: * Have a high level of Portuguese and English fluency - oral and written (C1 level) * Demonstrate proficiency in scripting languages such as bash and PowerShell, leveraging automation to streamline routine tasks and enhance operational efficiency. * Have in-depth knowledge of Cisco networking technologies, from configuring routers and switches to optimizing network performance, ensuring a robust and secure network infrastructure. Knowledge of TCP/IP protocols and OSI model * Understand how VOIP communication works. * Understand Windows systems, from server administration to desktop support, ensuring the stability and functionality of our Windows-based IT environment. * Have effective communication is crucial in IT roles. You need to be able to explain technical concepts to non-technical colleagues, listen to their issues, and collaborate with cross-functional teams. Clear and concise communication is key. * Are good at Problem-Solving. IT professionals often encounter complex technical problems. Being able to analyze issues, identify root causes, and develop creative solutions is a valuable skill. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you: * Strong compensation package (14 monthly payments per year) * Monthly meal allowance paid in voucher card (net) * A Bring a Friend Program with attractive incentives * Private Health Insurance from day 1 * Personal and career development programs and mentoring to develop skills * Possibility to participate in a growing multicultural Project * Work in a diverse environment with people from over 75 nationalities * Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more! * We promote inter-company mobility to work at any of our sites around the world * Workplace: Office in Braga, Portugal Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

Competências

• Gestão de tempo

Localização

• Braga, Cávado