Italian Speaking Customer Agent - Fully Remote in Portugal

Descrição:

Are you an Italian language wizard? We're on the hunt for an extraordinary individual to become our Customer Agent Maestro! About Us : We craft game-changing customer experiences that drive brand growth worldwide. With deep insights and cutting-edge technology, we design integrated journeys that transcend expectations and scale seamlessly. Whether you're a startup or a global brand, we're your partner for success. We've got you covered, no matter the complexity or scope of your customer journey. Role Overview : As an Italian Customer Agent, you'll provide excellent service to our clients, addressing inquiries and resolving issues via phone, email, and chat. You'll collaborate with internal teams to enhance the customer experience and contribute to process improvements. This role offers an opportunity to make a meaningful impact and ensure customer satisfaction. Key Responsibilities : Answer and handle cases and errands from our main queue, chat, and mail : You'll be responsible for addressing and resolving customer inquiries and requests received through various channels, including our main queue, chat platform, and email system. Handling questions from customers : You'll provide accurate and timely responses to customer questions, ensuring that their concerns are addressed and resolved to their satisfaction. Handling complaints : In the event of customer complaints, you'll listen attentively to their concerns, empathize with their situation, and work towards finding a suitable resolution, maintaining a positive and professional demeanor throughout the interaction. Qualifications : C1 / C2 proficiency in Italian B2 / C1 proficiency in English Why Join Us : Attractive Salary : We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded. Performance Bonus : In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role. Meal Allowance : Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day. Transportation Allowance : We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options. Health and Life Insurance : Comprehensive coverage, reflecting our commitment to your well-being. Remote Work Option : Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively. Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!