IT System Specialist

Descrição:

RESPONSIBILITIES MAIN TASKS Focus primarily on configuration, setup, and maintenance of monitoring tools. Update documentation in the IT Operations SharePoint folders related to monitoring configurations. Contribute to weekly or monthly reports on monitoring performance and findings. Adhere to Change Management and other policies regarding monitoring tool implementations. Maintain the accuracy of monitoring tool configurations and assets inside the CMDB. Maintain skillset with training as needed to fulfill monitoring responsibilities. Participate in IT Projects where monitoring expertise is required. Ensure that monitoring systems are within support by maintaining proper lifecycle guidelines. Configure and maintain monitoring tools to keep awareness of any alerts and thresholds to ensure system stability, capacity requirements, and Disaster Recovery requirements Monitor the queue of the ITSM tool, ServiceNow, in area of responsibility and meet the department's SLA for monitoring-related issues. Monitor and manage the configuration of monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana), Nagios Ensure proper integration and functioning of monitoring tools with systems and networks. Monitor and analyze server and related system patch and update status through monitoring tools. Ensure all systems are enrolled in the appropriate monitoring systems, including Microsoft Azure monitoring. Work with internal and external audits as needed to ensure compliance with monitoring standards and configurations. JOB REQUIREMENTS Minimum 5 years’ experience in System role with a focus on monitoring tools (Senior or Lead Position). Experience with monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana) Relevant certifications or experience in configuring and maintaining monitoring tools. Ability to propose and design monitoring system architecture and configurations based on business needs. Familiarity with Microsoft Azure monitoring and its integration with other monitoring tools. BEHAVIOURS & INTER-PERSONAL SKILLS Manages complexity in configuring and maintaining monitoring systems. Collaborates effectively with IT community and stakeholders on monitoring-related initiatives. Proactive and organized in monitoring tool setup and maintenance. Good written communication skills for documenting monitoring configurations and findings. Flexibility for global travel and working hours for monitoring tool implementations or emergencies. Proactively identifies and resolves monitoring-related issues, shares information, and provides guidance. Ensures compliance with monitoring tool standards and procedures. Performs thorough self-check of monitoring tool configurations prior to release. Properly plans monitoring tool setup and maintenance to allow adequate time for stakeholder feedback and adjustments.