Service Desk Agent

Descrição:

Coming from a mainly IT background and gaining recruitment experience over the years first as an IT recruiter and now as a Global Talent Recruiter In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients! In partnership with David Kennedy Recruitment we are working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga. Location : Remote / work from home in the mainland Portugal or on-site in Lisbon or Braga DUTIES AND RESPONSIBILITIES : Provide 1st line support to customers in case of incidents incidents, problems and requests related to hardware and software products, basic networking etc. in a timely manner Ensure pleasant customer experience and timely resolution or escalate to a relevant department Act as a team player, be a helpful and effective member of the team Document actions taken in resolving routine customer enquiries REQUIREMENTS : Native / fluent in Dutch, both oral and written. Fluent in English (at least B2 level) Computer literate with sound knowledge of Microsoft Office suite Excellent communication skills with ability to emphasise with the customer Comfortable communicating using various channels (telephone, email, chat) Analytical mindset with great critical thinking skills and attention to detail Ability to work rotating shifts OFFER : Remote position available from anywhere in Portugal, as well as on-site locations available in Braga and Lisbon 14 salaries a year Food allowance, paid by meal card (tax-free) €8,32 and from April onwards €9.60 per day Shift Allowance 41,70€ monthly x 14 Retention bonus of 2000€ of which 1000€ will be paid on your 3rd month of contract and the other 1000€ will be paid on your 9th month of contract 25 days of holidays, including your birthday leave with an additional one day per antiquity in the company up to 30 days Life insurance Health insurance for you, your spouse and your children Free WiFi-spot and an IKEA voucher for your home office Several discounts available at partners' stores Work for up to 3 months by year in any European country 24 / 7 services related to mental health, legal and financial guidance Shifts of 8 working hours covering line operating schedule from 7 AM - 7 PM from Monday to Friday or 9 AM to 5 PM from Monday to Friday with one Saturday per month Permanent contract with 30 days of training and 90 days of probation Dynamic and enthusiastic work environment with colleagues from more than 60 countries Training and international career progression plan upon hiring The chance to get involved in Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons) Great Facilities at Central locations well served by public transportation, bicycle access and services