Service Desk Agent - Dutch - Portugal

Descrição:

Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Position : Dutch Service Desk Agent Location : Remote in the mainland Portugal or on-site in Lisbon or Braga Employment type : Full-time Remuneration : Base salary. DUTIES AND RESPONSIBILITIES : Communicate with customers using various channels and respond to their queries in timely and efficient manner Ensure customer satisfaction and provide professional customer support Support standard queries related to a single product / small set of products (e.g. operating system, basic networking, PCs) Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service Respond customer queries in line with SLA Know when to escalate the issue to other department or more senior representative Helpful and effective member of the team Take ownership of self-development Keep records of customer interactions, comments, and complaints, and in line with internal procedures Maintain and update all job-related administrative forms. REQUIREMENTS : Native / fluent in Dutch, both oral and written. Fluent in English (at least B2 level) At least 6 months of proven work experience in same / similar role Knowledge of banking industry will be considered as an advantage Computer literate with sound knowledge of Microsoft Office suite Excellent communication skills with ability to emphasise with the client Comfortable communicating using various channels (telephone, email, chat) Ability to work independently, while being a team player at the same time Ability to meet tight deadlines with minimum supervision and in timely manner Analytical mindset with great critical thinking skills and attention to detail Ability to work rotating shifts. BENEFITS : Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Health and Life insurance Meal allowance.