German Speaking Insurance Service Representative (Remote in Portugal)

Descrição:

Are you fluent in German and passionate about delivering excellent customer service? We're looking for dedicated individuals to join us as Remote German-Speaking Insurance Customer Service Representatives in Portugal! Whether you're an experienced professional or new to the insurance field, we offer comprehensive training, competitive compensation, and a supportive work environment. Take advantage of our generous relocation package, which includes accommodation and flight tickets, along with health and life insurance benefits, opportunities for career advancement, and more. About Us : As a leading player in the insurance industry, we prioritize integrity, innovation, and excellence in serving our clients. Join our team and become part of a company that values dedication and commitment. Position Overview : As a Remote German-Speaking Insurance Customer Service Representative, you'll assist our German-speaking clients from your home in Portugal. Your responsibilities will include providing support, addressing inquiries, and managing concerns related to insurance policies and claims. Key Responsibilities : Customer Assistance : Provide prompt and professional assistance to German-speaking customers via phone, email, and chat platforms, addressing their insurance-related queries and issues. Policy Management : Assist clients with tasks related to policies, such as updates, changes, and renewals, ensuring accuracy and compliance with company policies. Claims Processing : Guide clients through the claims process, gather necessary information, and collaborate with internal teams to ensure efficient claim resolution. Product Knowledge : Develop a thorough understanding of our insurance products and services to effectively educate clients and meet their insurance needs. Issue Resolution : Resolve customer complaints and problems in a timely manner, striving for high levels of satisfaction and retention. Qualifications : Fluency in German : Demonstrate proficiency in spoken and written German to communicate effectively with our German-speaking clientele. Customer Service Skills : Possess strong customer service skills, including active listening, empathy, and effective problem-solving. Attention to Detail : Demonstrate meticulous attention to detail in accurately recording and documenting customer information. Problem-Solving Abilities : Exhibit strong problem-solving skills and critical thinking to address customer issues efficiently. Adaptability and Learning Agility : Be adaptable and open to learning new tools and processes to succeed in a remote work environment as an insurance customer service representative. No Prior Experience Necessary : This role welcomes candidates with various levels of experience, making it an excellent opportunity for individuals new to the insurance industry who are eager to learn and grow. Perks : Relocation Support : Receive comprehensive relocation assistance, including accommodation and flight tickets, for candidates moving to Portugal. Equipment Provision : Be provided with all necessary equipment, such as a laptop and headset, to support your remote work setup in Portugal. Competitive Compensation : Enjoy competitive pay that reflects your skills and dedication to providing exceptional service. Health and Life Insurance Benefits : Access comprehensive health and life insurance coverage for yourself and your family, ensuring your well-being and security. Career Growth Opportunities : Benefit from opportunities for career advancement and professional development as you progress within our organization. Ready to embark on an exciting career journey in the insurance industry from your home in Portugal? Apply now and join us in delivering exceptional service and peace of mind to our clients!